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Cheat Discord

Refund PolicyRefund PolicyRefund PolicyPolitique de Remboursement

Last updated: May 2026Last updated: May 2026Last updated: May 2026Dernière mise à jour : Mai 2026

LEGAL NOTICE: Due to the digital and personalized nature of our Firmwares (educational software for DMA study), our refund policy is strict. Please read carefully before purchasing.LEGAL NOTICE: Due to the digital and personalized nature of our Firmwares (educational software for DMA study), our refund policy is strict. Please read carefully before purchasing.LEGAL NOTICE: Due to the digital and personalized nature of our Firmwares (educational software for DMA study), our refund policy is strict. Please read carefully before purchasing.AVIS LÉGAL : En raison de la nature numérique et personnalisée de nos Firmwares (logiciels éducatifs pour l'étude DMA), notre politique de remboursement est stricte. Veuillez lire attentivement avant tout achat.
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1. Firmware (Digital Products)1. Firmware (Digital Products)1. Firmware (Digital Products)1. Firmwares (Produits Numériques)

General rule:General rule:General rule:Règle générale : All Custom Firmware purchases are final andAll Custom Firmware purchases are final andAll Custom Firmware purchases are final andTous les achats de Firmwares Custom sont définitifs et NON-REFUNDABLENON-REFUNDABLENON-REFUNDABLENON REMBOURSABLES once the creation process begins.once the creation process begins.once the creation process begins.une fois le processus de création commencé.

Custom Firmware is tailor-made specifically for the buyer's hardware. For this reason:Custom Firmware is tailor-made specifically for the buyer's hardware. For this reason:Custom Firmware is tailor-made specifically for the buyer's hardware. For this reason :Custom Firmware is tailor-made specifically for the buyer's hardware. For this reason:Custom Firmware is tailor-made specifically for the buyer's hardware. For this reason :Custom Firmware is tailor-made specifically for the buyer's hardware. For this reason :Un Firmware Custom est conçu sur mesure spécifiquement pour le matériel de l'acheteur. De ce fait :

  • As soon as the order is processed and the dump of your configuration is analyzed by our developers, no refund is possible.As soon as the order is processed and the dump of your configuration is analyzed by our developers, no refund is possible.As soon as the order is processed and the dump of your configuration is analyzed by our developers, no refund is possible.Dès que la commande est traitée et que le dump de votre configuration est analysé par nos développeurs, aucun remboursement n'est possible.
  • If you change hardware (motherboard) after creating the firmware, you will need to purchase an update.If you change hardware (motherboard) after creating the firmware, you will need to purchase an update.If you change hardware (motherboard) after creating the firmware, you will need to purchase an update.Si vous changez de matériel (carte mère) après la création du firmware, vous devrez acheter une mise à jour.
  • If the firmware is detected due to an error on your part (windows update not supported, bios not secure), no refund will be given.If the firmware is detected due to an error on your part (windows update not supported, bios not secure), no refund will be given.If the firmware is detected due to an error on your part (windows update not supported, bios not secure), no refund will be given.Si le firmware est détecté à cause d'une erreur de votre part (mise à jour Windows non supportée, bios non sécurisé), aucun remboursement ne sera accordé.

2. Material (Physical Products)2. Material (Physical Products)2. Material (Physical Products)2. Matériel (Produits Physiques)

To purchase hardware (DMA, Fuser, KMBOX cards):To purchase hardware (DMA, Fuser, KMBOX cards):To purchase hardware (DMA, Fuser, KMBOX cards):Pour l'achat de matériel (Cartes DMA, Fuser, KMBOX) :

  • Withdrawal period:Withdrawal period:Withdrawal period:Délai de rétractation : You have 14 days after receipt to return the equipment if it has not been used or damaged.You have 14 days after receipt to return the equipment if it has not been used or damaged.You have 14 days after receipt to return the equipment if it has not been used or damaged.Vous disposez de 14 jours après réception pour retourner le matériel s'il n'a pas été utilisé ou endommagé.
  • Return costs:Return costs:Return costs:Frais de retour : Return shipping costs are the buyer's responsibility.Return shipping costs are the buyer's responsibility.Return shipping costs are the buyer's responsibility.Les frais d'expédition pour le retour sont à la charge de l'acheteur.
  • Defective hardware:Defective hardware:Defective hardware:Matériel défectueux : If the material arrives defective (Dead On Arrival), we will replace it free of charge or refund you after inspection of the returned product.If the material arrives defective (Dead On Arrival), we will replace it free of charge or refund you after inspection of the returned product.If the material arrives defective (Dead On Arrival), we will replace it free of charge or refund you after inspection of the returned product.Si le matériel arrive défectueux (Dead On Arrival), nous le remplacerons gratuitement ou vous rembourserons après inspection du produit retourné.

3. Exceptions giving entitlement to reimbursement3. Exceptions giving entitlement to reimbursement3. Exceptions giving entitlement to reimbursement3. Exceptions ouvrant droit au remboursement

A refund (partial or total) may be granted in the following exceptional cases:A refund (partial or total) may be granted in the following exceptional cases:A refund (partial or total) may be granted in the following exceptional cases:Un remboursement (partiel ou total) peut être accordé dans les cas exceptionnels suivants :

  • We are technically unable to produce firmware for your hardware configuration after analyzing your dump.We are technically unable to produce firmware for your hardware configuration after analyzing your dump.We are technically unable to produce firmware for your hardware configuration after analyzing your dump.Nous sommes dans l'incapacité technique de produire un firmware pour votre configuration matérielle après analyse de votre dump.
  • The delivered material is proven defective on arrival and we do not have stock for a replacement.The delivered material is proven defective on arrival and we do not have stock for a replacement.The delivered material is proven defective on arrival and we do not have stock for a replacement.Le matériel livré est prouvé défectueux à l'arrivée et nous n'avons pas de stock pour un remplacement.
  • The order has not yet been processed by our team (usually within hours of payment).The order has not yet been processed by our team (usually within hours of payment).The order has not yet been processed by our team (usually within hours of payment).La commande n'a pas encore été traitée par notre équipe (généralement dans les heures suivant le paiement).

4. Application procedure4. Application procedure4. Application procedure4. Procédure de demande

Any refund requests must be made through our ticket system on Discord.Any refund requests must be made through our ticket system on Discord.Any refund requests must be made through our ticket system on Discord.Toute demande de remboursement doit être effectuée via notre système de tickets sur Discord.

  1. Open a ticket in the appropriate section.Open a ticket in the appropriate section.Open a ticket in the appropriate section.Ouvrez un ticket dans la section appropriée.
  2. Provide your order number and proof of payment.Provide your order number and proof of payment.Provide your order number and proof of payment.Fournissez votre numéro de commande et la preuve de paiement.
  3. Explain in detail the reason for your request.Explain in detail the reason for your request.Explain in detail the reason for your request.Expliquez en détail la raison de votre demande.
  4. Our team will review your request within 48 to 72 hours.Our team will review your request within 48 to 72 hours.Our team will review your request within 48 to 72 hours.Notre équipe étudiera votre demande sous 48 à 72 heures.

5. Transaction Fees5. Transaction Fees5. Transaction Fees5. Frais de transaction

If a refund is granted, please note that transaction fees (crypto network fees, bank fees) that were incurred during the original purchase will be deducted from the total amount refunded. These fees are not returned to us by payment processors.If a refund is granted, please note that transaction fees (crypto network fees, bank fees) that were incurred during the original purchase will be deducted from the total amount refunded. These fees are not returned to us by payment processors.If a refund is granted, please note that transaction fees (crypto network fees, bank fees) that were incurred during the original purchase will be deducted from the total amount refunded. These fees are not returned to us by payment processors.Si un remboursement est accordé, veuillez noter que les frais de transaction (frais de réseau crypto, frais bancaires) qui ont été engagés lors de l'achat initial seront déduits du montant total remboursé. Ces frais ne nous sont pas retournés par les processeurs de paiement.